Return Policy
Last updated: July 15, 2026
This policy explains how returns and refunds work for purchases made through JML Tech Studios.
Digital Products
Most purchases from the JML Tech Studios store are digital products, including templates, plugins, guides, asset packs, and training materials. Because these products are delivered electronically, there is no physical item to return unless the product is defective.
Digital Product Defects
If a purchased digital product cannot be accessed, downloaded, opened, or used as described because of a verified defect, email info@jmltechstudios.com with the checkout email, receipt or product name, and a description of the problem. We may provide corrected access, a replacement file, troubleshooting, or a refund as appropriate. Non-defective digital products remain non-refundable because delivery cannot be reversed. This does not limit rights that apply under law.
Physical Products Other Than Oneira
Unless a product page states different terms before purchase, you may request a return of an eligible physical product other than Oneira within 30 calendar days after delivery. The product must be unused or in like-new condition and include its original parts, accessories, and packaging when reasonably possible. For a change-of-mind return, you are responsible for return shipping and the original outbound shipping charge is not refundable. Email info@jmltechstudios.com with your order number before sending anything back so we can provide return instructions.
Oneira: 24-Hour Cancellation Window
You may cancel or correct a Oneira preorder during the first 24 hours after purchase by emailing info@jmltechstudios.com with your order number. An eligible cancellation receives a full refund to the original payment method. After that window, JML may begin allocating parts, finish, packaging, and production capacity to your order. Once production allocation begins, the order is final and cannot be cancelled because you changed your mind, no longer want it, found another product, or ordered the wrong edition. A request received after 24 hours but before allocation may be accommodated at JML's discretion, but is not guaranteed.
Oneira: Final Sale After Shipment
Oneira is a limited-production product. After shipment, we do not accept change-of-mind returns or exchanges, including for preference, fit with your intended use, finish selection, duplicate orders, or refusal of delivery. This final-sale rule does not apply when we shipped the wrong item, the product was damaged in transit, a verified manufacturing defect is covered by the Oneira 90-Day Limited Hardware Warranty, we failed to fulfill the order, or applicable law provides a non-waivable remedy. Refused, unclaimed, or undeliverable packages do not automatically qualify for a refund; reasonable reshipping and carrier charges may apply when the address supplied by the customer was incorrect or delivery was refused.
Transit Damage or Wrong Item
Inspect a Oneira package promptly after delivery. Notify info@jmltechstudios.com within 7 calendar days if the parcel or product was damaged in transit or if we sent the wrong edition or quantity. Include the order number, shipping label, all sides of the packaging, the product and serial or other product identifier, and clear photos or video reasonably needed to verify the claim. Keep the product and packaging until the claim is resolved. For an approved claim, JML will provide return instructions and, at JML's option where permitted by law, repair the product, replace it with the ordered item, or refund the affected item and required shipping or tax amounts. A later notice will still be considered when applicable law requires it or the problem could not reasonably have been discovered within 7 days.
Oneira Manufacturing Defects
A new Oneira purchased directly from JML is covered by the Oneira 90-Day Limited Hardware Warranty for verified defects in materials or workmanship under normal use. The warranty explains coverage, exclusions, claim evidence, inspection, and JML's choice of repair, replacement, or refund where permitted by law. Cosmetic preference, normal wear, accidental damage, misuse, unauthorized modification or repair, liquid or impact damage, and problems caused by third-party accessories are not manufacturing defects. The written warranty is available before purchase at /oneira/limited-warranty and is incorporated into this policy.
Required Delay, Change, or Nonfulfillment Refunds
The 24-hour window and final-sale rule do not remove rights that apply if we cannot ship by the ship-by date promised for your order, propose a material product change, cannot fulfill the order, cancel the order ourselves, or must provide a remedy under applicable law. When a shipping delay requires a choice, we will provide the required notice and let you consent to the revised date or receive a prompt full refund. We will not treat a general no-refund policy as consent to a delayed shipment or material substitution.
Exchanges
We do not offer preference-based Oneira exchanges after shipment. If we sent the wrong item or approve a covered warranty claim, JML may provide a replacement as a remedy when inventory is available. Any replacement must be authorized first and follow the RMA instructions we provide.
Service Bookings
Custom services, retainers, production work, consulting, and website projects are governed by the project agreement, statement of work, or checkout terms shown at purchase. If a service project cannot start within the stated timeline because of our availability, we will honor the refund terms shown on the booking page or in your agreement.
Non-Refundable Items
Refunds are not available for non-defective digital products, completed custom work, delivered service milestones, strategy calls that have already taken place, final-sale Oneira orders outside an applicable exception, unauthorized returns, or items damaged after delivery by an excluded cause. We may deny a claim supported by materially false information, altered evidence, a substituted product, or a product identifier that does not match our order records. We may cancel and refund orders that our payment processor or reasonable review identifies as suspected fraud. These safeguards do not limit a customer's right to report unauthorized use, use a lawful card-dispute process, or exercise non-waivable rights.
Return Authorization and Inspection
Do not mail a product to us without a return merchandise authorization (RMA) and the instructions issued for that claim. Unauthorized, collect-on-delivery, or postage-due packages may be refused. Returned products are inspected and matched to the order, edition, serial or other identifier, condition, and claim evidence before a remedy is approved. An RMA authorizes inspection; it does not itself guarantee a refund. When a return is required for an approved transit-damage, wrong-item, or covered warranty claim, JML will provide a prepaid label.
How Refunds Are Processed
Approved refunds are returned to the original payment method through Stripe. Once issued, refunds typically appear within 5 to 10 business days, depending on your bank or card provider. We do not control bank processing timelines after Stripe sends the refund.
Contact
For cancellation, damage, warranty, return, or refund questions, contact info@jmltechstudios.com. Include your order number and use the email address associated with the order so we can verify ownership. JML Tech Studios fulfills Oneira orders from the 76011 area in Texas, United States.
Questions about a return?
Email us at info@jmltechstudios.com